Returns & Exchanges

At Don Giovanni Records, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns on defective or unopened merchandise. Please note that digital downloads are non-refundable, and physical media must be in its original condition to be eligible for a refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of receiving your order with your order number and a brief description of the issue.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring that vinyl records and CDs are protected against potential transit damage.

• 3.
  Ship the Item

  Affix the provided return label or ship the package to our warehouse address using a trackable shipping method.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.